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CIARA Escalation Procedure

Ciara continues to earn the industry’s highest customer and consumer ratings by manufacturing and delivering exceptional quality, products, and customer service. However, issues may arise with respect to service, equipment, and billing. For these reasons, Ciara offers a streamlined process to quickly and efficiently resolve all complaints and address general inquiries. Provided is Ciara’s Complaint Resolution process for service, equipment, and billing along with the timelines to respond based on the severity of the issue or anomaly.

Customer Support Information

Customers may either call 844-231-1277 or e-mail for assistance with service, equipment, and billing. Ciara’s telephony system uses skill based routing and programming to connect the caller with the call center closest to their calling location.

  • Point of Entry 1:
    • Use the toll free number 844-231-1277 to speak immediately to a customer service associate.
  • Point of Entry 2&3: